Company Overview

Company Background

In June of 1996, Michael Steg and Heidi Stieh left their comfortable corporate jobs and started Tri-City Retail Systems on a shoestring budget and the will to empower retailers of all shapes and sizes to maximize their profitability by using leading retail management solutions. Prior to starting Tri-City Retail, Mike and Heidi both worked for large, multi-national cash register and POS system manufacturers. One frustration they experienced regularly was that they couldn’t sell the technology of the day to small and mid-sized retailers because it was too costly to buy and it required in-house IT resources to maintain. They also hated that the standard functionality available was geared toward larger enterprises with multiple levels of management and wasn’t flexible enough for smaller, independent retailers who often wear many hats.

As the son of entrepreneurial parents, Mike was always told that you need to give people quality products and services at a fair price. So he knew there must be a better way; a way that made retail technology accessible to independent retailers. And even though it was Heidi who approached Mike with the idea of starting a company to provide POS solutions to small and mid-sized retailers, he couldn’t wait to give his notice and get started.

They began working from their home but grew quickly and required an office and a team. Now, more than 20 years later, Mike and Heidi lead a dedicated group of experienced retail technology experts who have helped over 1,000 retailers improve their business operations by using cost-effective retail management solutions. And even though they don’t work the same crazy hours they used to when they started the company, they still bring their dog to the office. (Here’s a picture of Billy, their “office dog”. Billy is in charge of greeting visitors – and team morale.)

At Tri-City Retail Systems, we believe in providing quality retail technology products and services at a fair price. 

We help retailers succeed – and we can help you too.


Contact Us

Tri-City Retail Systems has corporate offices located in Ontario, Canada and New York, USA and provides POS products and support services to retailers across North America. If you are looking for a new POS solution for your retail operation, please contact us by calling or e-mailing us and we’ll get back to you as soon as possible. We look forward to hearing from you.

Call us toll-free:

(877) 877-4767

or Email us


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550 Parkside Drive, Unit B9
Waterloo, Ontario, N2L 5V4
P: (519) 578-8667
F: (519) 578-0176

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4600 Witmer Industrial Est., Suite 6
Niagara Falls, NY, 14305
P: (716) 297-8667
F: (716) 297-8669