Your Cloud-Based POS System Services & Support

System Installation and Configuration

Remote Software Installation using remote access software, we’ll install MyPOS Connect on your Microsoft Windows-based PC or POS terminal in just a few minutes.

Remote System Configuration based on your functional requirements, we’ll configure your entire MyPOS Connect system while you watch every click and keystroke.

POS Peripheral Device Drivers are also installed and configured so that every hardware component attached to your POS terminal operates efficiently and reliably.

End-User Training

Customized End-User Training covers all front-end POS functions that apply to your business operations, as well as all applicable management functions. No such thing as one-size-fits-all classroom training here.

Train-The-Trainer Programs designed to transfer knowledge to your management team, we focus on marrying the software with your business practices and policies.

Custom User Guides for cashiers and store managers, as well as technical documents for in-house IT staff. Written to match your business processes and policies, we provide all custom documents in PDF format for royalty-free reproduction.

Data Conversion

Data File Conversion and data importing services eliminate the need to manually create your database from scratch. Item, customers, suppliers and even history can be imported into MyPOS Connect from any Excel or flat text file.

Microsoft Dynamics RMS Users can easily transition to MyPOS Connect by leveraging our library of SQL queries that convert your entire database directly into MyPOS Connect’s Cloud database.

Custom Programming and Report Development

Custom Programming Services. As the exclusive North American distributor for MyPOS Connect, we can write custom programs that add features and functions matching your exact specifications.

Custom Report Development is a typical service we provide for almost every system we install. If you have the knowledge in-house, we’ll teach you how to customize your own reports. If not, we’ll build your custom reports for you.

End-User Support

Accessible Support 24/7/365 is our way of delivering help whenever you need it, regardless of whether your problem is related to hardware, software or any other aspect of your system.

Our Call Tracker System ensures that all support calls are logged and monitored until your issue is resolved. Complete details of each support incident are tracked so that we can provide detailed reports that help you manage your budget and pinpoint areas that could be resolved with more training.

Flex-Time Plans differentiate our technical support offering by enabling you to purchase blocks of support time up-front with discounts off our regular hourly rates. There are no call minimums, no monthly minimums, and no expiry dates, so Flex-Time Plans are the most cost-effective and efficient way to pay for ongoing technical support from our team of experts.

Get in touch

1.877.877.4767
trssales@tricityretail.com

Professional Services