BENEFITS OF MYPOS CONNECT
Almost immediately after going “live” in their stores, Popeye’s Supplements saw multiple benefits. “We didn’t realize how much pain we had until MyPOS Connect streamlined our processes and highlighted the inefficiencies in our old system,” says Labarre. “Reporting”, he says, “is so much better. It used to take days to put all the month-end reports together that we needed. Now everyone gets their reports emailed to them automatically.” With his previous system, some of Labarre’s month-end reports took 3 to 4 hours to organize and process, now they’re generated in just seconds. And since most of the management reports are now automatically emailed to the appropriate regional and store managers, they have all but eliminated this tedious task.
Another immediate benefit that Popeye’s Supplements experienced was significant savings in the time it takes to process their weekly stock replenishment orders. “With over 2,700 inventory items it used to take 16 hours each week to process supplier orders for the stores,” says Geoff Beswick, Operations Manager for Labarre’s franchise. “But after deploying MyPOS Connect, this process has been streamlined down to just 3 hours per week. Out of curiosity, we analyzed the process of performing inventory procurement using our old system and using MyPOS Connect; we actually compared the number of clicks it took to process our weekly orders on both systems. The results were shocking”, says Beswick. “With our old system, this job took 1,512 clicks; but with MyPOS Connect, it takes only 11 clicks!”
Popeye’s Supplements found that MyPOS Connect increased efficiencies at every level of the inventory management process. Even store-to-store transfers can be issued in a quarter of the time it used to take with their previous system. Before installing MyPOS Connect, the people responsible for replenishing store inventories focused their time on fast-moving items because they didn’t have time to analyze slow-moving items. This resulted in frequent stockouts and lost sales. Now all products are analyzed and replenished according to sales trends, on-hand quantities and optimal reorder points. None of their products are overlooked, which translates to higher sales and fewer disappointed customers.
There are also significant improvements in the way Popeye’s Supplements is now handling email marketing campaigns. With MyPOS Connect’s integration to Sendinblue, a leading email marketing platform, Labarre can send his promotional flyers to 330,000 email addresses in just 15 minutes. “And the reporting and analytics we are getting on click-throughs and views of our different email campaigns are so much better than our previous system,” says Labarre.
Labarre also saw immediate cost savings as well as all these operational efficiencies helping to improve sales and decrease operating costs. He used to pay over $3,500.00/month to send out his email campaigns; but after deploying MyPOS Connect, that expense dropped to just $350.00/month! And since Labarre no longer needs to maintain his own database servers, which were outsourced to a third-party hosting company, he will also save more than $40,000.00 per year in server hosting fees.
When asked what advice he would give other retailers looking at using MyPOS Connect, Labarre said, “definitely I would tell them to go ahead with it, and I highly recommend using Tri-City Retail’s three-phased installation approach. The only suggestion I have is to coach the (people at your) pilot stores to be more vocal and give more feedback before rolling out to your other stores.” When asked to elaborate, Labarre continued, “we ran into some problems with missing data that wasn’t discovered until well into our rollout. These issues should have been reported by the Pilot Stores but instead, they just decided to cope, rather than speak up. Luckily it was easy to fix the items in MyPOS Connect without any disruption to the users.”
After Labarre’s successful deployment of MyPOS Connect, many of the other franchise owners immediately jumped on board. Popeye’s has deployed more than 145 POS systems across 75 stores; with planned implementations for the remaining 65 stores within the year.