POS System Update – We’re moving to Microsoft Azure!

We’re excited to announce that MyPOS Connect is partnering with a new server hosting and management company and will be relocating your database to new Microsoft Azure servers.

Why are we relocating?

This server move is part of our ongoing efforts to maximize security and provide improved performance and scalability.

How will this affect you?

For most of you, the move should be seamless and you won’t even realize that you’ve been moved except for when you receive an email providing login instructions for the new Reports Portal. Your database will be moved outside of business hours between the hours of 10:00 PM and 7:00 AM (your time), and you should experience little or no downtime during that period.

For the few of you who don’t subscribe to a static IP address, now’s the time to get one set up by your Internet Service Provider. With the new and improved security, our Support Team will no longer be able to update your IP address to the safe list.  For that reason, we expect that it will take longer (30 to 60 minutes or more) to add or update an IP address; so if you’re sitting on the fence regarding moving to a static IP address, now would be a good time to make the move!

What do you need to do?

For most of you, no action is required. Just make sure that your devices are all using the latest version of MyPOS Connect. For users who rely on the MyPOS Connect Web API to connect your website to MyPOS Connect, you will be notified in advance of your move date and you will need to keep your web development team updated so that they can change the API settings on the same day.

Questions?

If you have any questions, please contact our support team at support@tricityretail.com